Shipping Policy

Effective Date: March 14, 2025

At Lunasopic, we understand that timely delivery is essential to your enjoyment of our premium confections. Our Shipping Policy is designed to provide you with clear and accurate information about shipping methods, costs, delivery times, and order processing. Whether you’re treating yourself or sending a gift, we ensure that your order reaches you fresh, intact, and on time.

1️⃣ Shipping Destinations & Availability

We are pleased to offer domestic and international shipping for our high-quality confections.

📍 Domestic Shipping (United States)

We ship to all 50 U.S. states, including:

  • Alaska
  • Hawaii
  • U.S. territories

🌍 International Shipping

We offer shipping to select international destinations. For international orders, please check the availability of shipping to your country at checkout.

📌 If your country is not listed, please contact us at info@lunasopic.com to inquire about international shipping options.

2️⃣ Shipping Methods & Estimated Delivery Times

We offer a variety of shipping options to ensure that your order arrives as quickly and efficiently as possible.

📦 Domestic Shipping Methods

  • Standard Shipping (U.S.): 3-5 business days
  • Expedited Shipping (U.S.): 1-3 business days
  • Overnight Shipping (U.S.): Next-business-day delivery (for orders placed before 12 PM EST)

🌍 International Shipping Methods

  • Standard International Shipping: 7-14 business days (varies by country)
  • Express International Shipping: 3-7 business days (select countries only)

📌 Processing Time: All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

🚨 Shipping Delays: Delivery times are estimates and may be affected by factors such as weather, customs, or carrier delays. Lunasopic is not responsible for delays caused by external factors.

3️⃣ Shipping Costs & Free Shipping Offers

Shipping costs are calculated based on the weight of your order and the delivery location.

💰 Shipping Costs

Shipping costs will be automatically calculated at checkout based on your shipping address and selected shipping method.

📦 Free Shipping

  • Free Standard U.S. shipping on orders over $100
  • Free International shipping on orders over $200 (select countries only)

🚨 Shipping charges are non-refundable unless the return is due to a damaged or incorrect item.

4️⃣ Order Processing & Handling Time

⏳ Order Processing Time

Orders are typically processed within 1-2 business days. If your order is placed on a holiday or weekend, processing will begin the next business day.

📦 Handling & Packaging

All items are carefully packaged to ensure safe delivery. Perishable products (such as chocolates and ice creams) are packaged with insulated materials and cool packs to maintain their quality and freshness during transit.

📌 We use eco-friendly packaging materials to minimize our environmental impact.

5️⃣ Tracking Your Order

📩 Track Your Shipment

Once your order is shipped, you will receive an email notification with your tracking number. You can use this number to track your shipment through the following carriers:

  • UPS
  • FedEx
  • USPS

📌 Track Your Order by visiting the carrier’s website and entering your tracking number.

❓ Issues with Tracking?

If your tracking information is not updated or you experience issues with delivery, please contact our customer service team at info@lunasopic.com for assistance.

6️⃣ Lost, Stolen, or Damaged Packages

While we take every precaution to ensure your order is delivered in perfect condition, we understand that sometimes issues may arise during transit. If your package is:

📦 Lost or Missing

  • If tracking shows your order has been delivered, but you have not received it, we recommend checking with neighbors, your local post office, or delivery carrier for more information.
  • If your package cannot be located, please contact us within 48 hours so we can investigate further.

💔 Damaged During Transit

If your order is damaged upon arrival, please contact us within 48 hours of delivery with the following:

  • Clear photos of the damaged item(s)
  • Packaging
  • Tracking number

📌 We will review your claim and offer a replacement, store credit, or refund depending on the situation.

7️⃣ Incorrect Shipping Addresses

Please ensure that the shipping address you provide is correct and complete to avoid delays or delivery issues. Lunasopic is not responsible for packages sent to an incorrect address provided by the customer.

📍 Address Verification

  • Double-check your address for accuracy, especially when ordering as a gift.
  • Incorrect addresses may result in delays or returns, and the customer is responsible for the additional shipping fees in such cases.

8️⃣ International Shipping Information

We ship to a select number of countries worldwide. Please be aware of the following:

📦 Customs & Import Duties

  • International customers are responsible for any import taxes, customs duties, or fees imposed by their country’s laws.
  • These fees are not included in the product price or shipping charges.

📈 Customs Delays

  • International shipping may be delayed due to customs processing, which can affect delivery times.
  • Lunasopic is not responsible for customs delays, taxes, or fees.

9️⃣ Cancellations & Modifications

Orders can only be modified or canceled within 12 hours of placement. If your order has already been processed or shipped, we cannot make changes.

❌ Canceling Your Order

If you need to cancel or modify your order, please contact us at info@lunasopic.com immediately. If your order has already shipped, you must follow our Return & Refund Policy.

🔟 Contact Us for Shipping Assistance

If you have any questions regarding shipping or need assistance with your order, please reach out to our customer service team:

📍 Address: 320 W Blaine St, Burrton, Kansas, 67020
📞 Phone: (620) 463-7284
📧 Email: info@lunasopic.com
🌐 Website: www.lunasopic.com

💖 Lunasopic – Where Every Sweet Delivery is a Moment of Joy! 💖