Shipping policy

Effective Date: January 4, 2025

At Lunasopic, we are committed to delivering your sweet treats safely and promptly. Our shipping policy is designed to ensure a smooth and transparent experience for our customers. Please read the following information carefully.

1. Shipping Methods

We offer a variety of shipping methods to meet your needs. The available options and their costs will be displayed during checkout based on your shipping address. Our shipping methods include:

  • Standard Shipping: Typically arrives within 5-7 business days.
  • Expedited Shipping: Typically arrives within 2-3 business days.
  • Overnight Shipping: Guaranteed delivery by the next business day.

2. Shipping Costs

Shipping costs are calculated based on the size and weight of your order, as well as the delivery address. The total shipping fee will be provided during the checkout process. Lunasopic reserves the right to offer free or discounted shipping promotions, which may be subject to specific terms and conditions.

3. Processing Time

Orders are typically processed within 1-2 business days. Processing time includes order verification, packing, and dispatching. Orders placed on weekends or holidays will be processed on the next business day.

4. Shipping Destinations

We currently ship to all locations within the United States. At this time, we do not offer international shipping. However, we are actively working on expanding our shipping options to other countries in the future.

5. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment. Please note that it may take 24-48 hours for the tracking information to be updated.

6. Delivery Times

Delivery times are estimated based on the shipping method selected during checkout. Please note that delivery times may vary due to factors beyond our control, such as weather, holidays, or carrier delays.

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: Next business day (orders placed before 12:00 PM)

7. Shipping Restrictions

We cannot ship to P.O. Boxes or military addresses (APO/FPO). Please provide a valid physical address for shipping.

8. Address Accuracy

Please ensure that the shipping address provided is accurate and complete. Lunasopic is not responsible for delays or undelivered packages caused by incorrect or incomplete address information.

9. Damaged or Lost Shipments

If your order is damaged or lost in transit, please contact our customer service team immediately at info@lunasopic.com. We will work with the carrier to resolve the issue and ensure that you receive your order in perfect condition.

10. Shipping Notifications

You will receive an email notification once your order has shipped, along with tracking details. Please check your spam or junk folder if you do not receive this email within 2 business days of placing your order.

11. Customer Support

If you have any questions or concerns regarding shipping, please contact our customer service team:

  • Email: info@lunasopic.com
  • Phone: (620) 463-7284
  • Address: 320 W Blaine St, Burrton, Kansas (KS), 67020

By placing an order with Lunasopic, you acknowledge and agree to this Shipping Policy. We strive to provide you with the best possible service and ensure your sweet treats arrive on time and in perfect condition. Thank you for choosing Lunasopic!