Refund and Returns Policy

Effective Date: January 4, 2025

At Lunasopic, we strive to provide high-quality confections and ensure your complete satisfaction with every purchase. If for any reason you are not completely satisfied with your order, please review our refund and return policy below. By purchasing from our website, you agree to the terms outlined in this policy.

1. Return Eligibility

We offer a 30-day return policy for most of our products. To be eligible for a return, your item must meet the following conditions:

  • The item must be in its original, unopened condition.
  • The item must be purchased directly from our website, lunasopic.com.
  • Return requests must be made within 30 days from the date of purchase.

Please note that perishable items, such as chocolates, ice creams, and other food-related products, are non-returnable once opened for safety and hygiene reasons.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@lunasopic.com or call us at (620) 463-7284. Include your order number and reason for the return.
  2. Return Instructions: Our team will provide you with a Return Authorization (RA) number and further instructions for returning the product.
  3. Ship the Item: Once you have received the RA number, carefully pack the item in its original packaging and return it to the address provided.

Please Note: Customers are responsible for the cost of return shipping, except in cases of defective or damaged products.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 7-10 business days. Please note that the time it takes for the refund to appear on your bank statement may vary depending on your financial institution.

4. Defective or Damaged Items

If you receive a defective or damaged item, we apologize for the inconvenience. In such cases, we offer a full refund or replacement. To request a refund or replacement for defective or damaged items, please contact us within 7 days of receiving the product. Be prepared to provide photos of the damaged product for verification.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

6. Non-Returnable Items

Certain items are non-returnable for health and safety reasons. These items include:

  • Perishable Goods: Chocolates, ice creams, and other food items that cannot be returned once opened.
  • Gift Cards: Gift cards purchased through our website are non-returnable and non-refundable.

7. Cancellations

You may cancel your order within 24 hours of purchase. After this period, cancellations cannot be processed due to the immediate processing of perishable goods.

8. Customer Satisfaction

We are committed to ensuring your satisfaction with our products. If you have any issues or concerns regarding your order, please don’t hesitate to contact us. We will work with you to resolve any problems and ensure a positive shopping experience.

9. Contact Information

For any questions regarding our return and refund policy or if you need assistance with a return, please contact us:

  • Email: info@lunasopic.com
  • Phone: (620) 463-7284
  • Address: 320 W Blaine St, Burrton, Kansas (KS), 67020

By shopping with Lunasopic, you agree to the terms and conditions of this Refund and Returns Policy. We appreciate your understanding and your continued trust in our brand.