Sales Policy

Effective Date: January 4, 2025

Thank you for shopping with Lunasopic! We are committed to providing a smooth, convenient, and enjoyable shopping experience. By making a purchase from our website, lunasopic.com, you agree to the terms and conditions outlined in this Sales Policy. Please review the following details to ensure a seamless transaction.

1. Product Availability

We make every effort to maintain accurate stock levels on our website. However, product availability may vary depending on demand and supply conditions. If an item you ordered is out of stock, we will notify you promptly and either offer an alternative product or provide a full refund.

2. Pricing

Prices displayed on our website are in US Dollars (USD) and are subject to change without prior notice. While we make every effort to ensure that pricing is accurate, errors may occasionally occur. In the event of a pricing error, we reserve the right to correct the price and notify you before completing the transaction. If the new price is not acceptable to you, we will cancel your order and issue a full refund.

3. Payment Methods

We accept various payment methods for your convenience, including:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Other Secure Payment Options: As provided during checkout

All payment transactions are processed securely. Please note that we do not store any of your financial information. Payments are handled by trusted third-party payment processors to ensure your security.

4. Order Confirmation

Once your order is placed, you will receive an order confirmation email. This email serves as a receipt and includes a summary of your order details, including the products purchased, shipping address, and payment information. If you do not receive an order confirmation email, please check your spam or junk folder or contact our customer service team for assistance.

5. Order Fulfillment and Processing

After receiving your order, we begin processing it immediately. Our standard processing time is 1-2 business days. During peak seasons or sales events, processing times may be longer, and we will notify you of any delays.

Please ensure that the shipping address provided is correct, as we cannot be held responsible for orders shipped to an incorrect address due to input errors.

6. Shipping and Delivery

We offer various shipping methods to accommodate your needs. Shipping costs and delivery times will be calculated at checkout based on your location and selected shipping method. Please note that delivery times are estimates and are subject to delays caused by factors such as weather, holidays, or other unforeseen circumstances.

For more information, please refer to our Shipping Policy for detailed shipping procedures, delivery times, and rates.

7. Sales Tax

Sales tax will be applied to orders shipped to locations within the state of Kansas. The applicable sales tax rate will be calculated and added during checkout. If you are located outside of Kansas, no sales tax will be applied to your order.

8. Cancellations and Modifications

Orders can be canceled or modified within 24 hours of placement. Once your order has been processed or shipped, we are unable to make changes or cancel it. If you wish to cancel or modify your order, please contact us immediately at info@lunasopic.com or call (620) 463-7284.

9. Refunds and Returns

If you are not satisfied with your purchase, please refer to our Refund and Returns Policy for instructions on how to return or exchange items. Refunds will be processed to the original payment method, and return shipping costs are the responsibility of the customer, unless the product was damaged or defective.

10. Customer Support

If you have any questions about our sales policy, product inquiries, or need assistance with your order, our customer service team is here to help. You can reach us via:

  • Email: info@lunasopic.com
  • Phone: (620) 463-7284
  • Address: 320 W Blaine St, Burrton, Kansas (KS), 67020

11. Customer Satisfaction Guarantee

At Lunasopic, customer satisfaction is our top priority. If you have any issues or concerns regarding your purchase, please contact us. We are committed to resolving any issues promptly and ensuring a positive shopping experience.

By placing an order with Lunasopic, you agree to the terms outlined in this Sales Policy. Thank you for choosing us, and we look forward to serving you!