Payment Policy
Effective Date: July 7, 2025
At Lunasopic, we are committed to offering a safe, secure, and smooth payment experience for every customer. This Payment Policy outlines the accepted payment methods, transaction process, and security standards applied to purchases made through https://lunasopic.com.
1. Accepted Payment Methods
We currently accept the following payment options:
Visa, Mastercard, American Express (Credit/Debit Cards)
PayPal
Apple Pay / Google Pay (on compatible devices)
Klarna (Buy Now, Pay Later – where available)
All payments are processed in GBP (£). International customers may be subject to currency conversion fees by their card provider.
2. Secure Payment Processing
All transactions are processed through certified, PCI-DSS compliant payment gateways. Your card information is encrypted and securely handled — we do not store full card details on our servers.
3. Payment Confirmation
Once your payment is successfully processed, you will receive an email confirming your order. Orders are only dispatched after payment has been received in full.
4. Failed or Declined Payments
If your payment is declined:
Please double-check your billing details and available funds
Try using a different payment method
Contact your bank or card issuer for further assistance
Lunasopic reserves the right to cancel unpaid or failed transactions after 48 hours if no resolution is reached.
5. Taxes and Fees
All listed prices include applicable UK VAT. Additional charges such as international taxes, customs duties, or bank fees are the responsibility of the customer.
6. Fraud Protection
To protect against fraudulent transactions, we may carry out security checks on selected orders. You may be contacted to confirm identity or payment details before order fulfillment.
7. Need Help?
If you experience issues during checkout or have questions about billing, please reach out:
Lunasopic
14 Asfordby Road, Airdrie, United Kingdom
📞 Phone: 078 1871 1865
📧 Email: contact@lunasopic.com
🌐 Website: https://lunasopic.com