Shipping Policy

Effective Date: July 7, 2025

At Lunasopic, we are committed to ensuring your sweets are delivered fresh, promptly, and in perfect condition. This Shipping Policy outlines our delivery options, timelines, fees, and important conditions related to your order via https://lunasopic.com.

1. Shipping Locations

We currently ship to:

  • All areas within the United Kingdom

  • Selected international destinations (visible during checkout)

If your location is not listed at checkout, please contact us to confirm delivery availability.

2. Order Processing Time

  • Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays)

  • Orders placed after 2 PM may be processed the next working day

  • During high-demand periods (e.g., holidays), processing may take slightly longer

3. Estimated Delivery Times

  • UK Standard Delivery: 2–4 business days

  • UK Express Delivery: 1–2 business days

  • International Delivery: 5–12 business days depending on location

Please note: These are estimated delivery windows and may vary due to courier delays or customs processing.

4. Shipping Fees

  • UK Standard Delivery: £3.95 (Free for orders over £50)

  • UK Express Delivery: £6.95

  • International Shipping: Calculated at checkout based on destination and weight

All shipping fees are non-refundable unless due to an error on our part.

5. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can monitor your package through the courier’s tracking page.

6. Delivery Issues

If your package is:

  • Delayed: Please allow a few extra days and contact the courier using your tracking info.

  • Damaged: Contact us within 48 hours of delivery with photos and details.

  • Lost or not received: Reach out to us within 7 days of the estimated delivery date.

We will work with you and the courier to resolve any issues.

7. Incorrect Address or Missed Delivery

Please ensure your shipping details are correct before confirming your order. Lunasopic is not responsible for lost or delayed packages due to incorrect or incomplete addresses.

8. Contact Us

If you have questions about your shipment or need help with tracking:

Lunasopic
14 Asfordby Road, Airdrie, United Kingdom
📞 Phone: 078 1871 1865
📧 Email: contact@lunasopic.com
🌐 Website: https://lunasopic.com