Refund & Return Policy

Effective Date: July 7, 2025

At Lunasopic, we take pride in the quality of our sweets and customer satisfaction. If you’re not entirely happy with your order, we’re here to help. Please review our return and refund policy below.

1. Return Eligibility

Due to the perishable nature of our products, we only accept returns under the following conditions:

  • You received the wrong item

  • Your order arrived damaged or defective

  • The item was spoiled or expired upon arrival

We do not accept returns for change of mind, opened items, or incorrect storage by the customer.

2. How to Request a Return or Refund

To request a return or refund:

  • Contact us at contact@lunasopic.com within 48 hours of delivery

  • Include your order number, photos of the issue, and a short explanation

  • Our support team will review and guide you through the next steps

3. Refund Processing

  • If approved, refunds will be issued to your original payment method within 5–10 business days

  • In certain cases, store credit or a replacement product may be offered instead

  • Refunds apply only to the product cost; shipping fees are non-refundable unless the issue was our fault

4. Exchanges

We may offer free replacements for items that were damaged, spoiled, or incorrect upon delivery. Please notify us within 48 hours of receipt with evidence.

5. Contact Information

If you have any questions about returns or need assistance, please contact us:

Lunasopic
14 Asfordby Road, Airdrie, United Kingdom
📞 Phone: 078 1871 1865
📧 Email: contact@lunasopic.com
🌐 Website: https://lunasopic.com